Privacy Policy

Effective date: 2025-10-02

Dar Enouina (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or stay at our property in Fes, Morocco.

1. Information We Collect

We may collect the following types of personal information:

  • Identity information: name, nationality, passport/ID details (as required by Moroccan law for hospitality registration).
  • Contact information: email address, phone number.
  • Booking details: check-in/check-out dates, room preferences, number of guests.
  • Payment details: credit/debit card information or other payment methods (processed securely through our booking partners).
  • Website data: IP address, browser type, and usage data (for analytics and website improvement).

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and confirm reservations.
  • To comply with Moroccan legal requirements for guest registration.
  • To provide customer support and respond to inquiries.
  • To send booking confirmations and important updates related to your stay.
  • To improve our website and services.

We do not sell, rent, or trade your personal data to third parties.

3. Sharing Your Information

We may share your information only in these cases:

  • With official Moroccan authorities, if legally required.
  • With trusted booking partners (e.g., Booking.com) to process reservations.
  • With service providers (e.g., payment processors, website hosting) who are contractually obliged to protect your data.

4. Data Retention

Guest registration information is retained as required by Moroccan hospitality laws.

Other personal data will be kept only as long as necessary to fulfill the purposes outlined in this Privacy Policy.

5. Security Measures

We take reasonable technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

6. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access and receive a copy of your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Object to certain types of processing.

Requests can be made by contacting us directly (see Section 8).

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and improve services. You can control or disable cookies through your browser settings. Please check also our Cookie Policy.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Dar Enouina Riad
Fes, Morocco
Email: ayoubmahya97@gmail.com
Phone: +212 674-728653